PLEASE READ OUR CONDITIONS CAREFULLY
ORDER TIMELINE
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CURRENT ESTIMATED PROCESSING TIME: 5-10 BUSINESS DAYS
Our company usually handcrafts all products within 3-7 BUSINESS days. (Monday – Friday, not including holidays)
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 3-7 business days to be created for you.
Look for the following image if a product is ready for shipment immediately:
HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
We do our best to ensure the colors are as accurate as possible, but colors can vary based on lighting, screen brightness, and many other factors.
CARE INSTRUCTIONS:
* We recommend all our products be hand-washed in lukewarm water with detergent or soap.
*Cotton face masks may be machine washed. We recommend placing them in a delicates bag with your laundry load to ensure they do not tangle or otherwise become damaged
* This ensures the longevity and integrity of your item
* Should your ears require hand washing; gently brush through the fur after washing to keep the fur from tangling and bunching
* Let air dry
Your product(s) can be damaged if:
Machine washed too often
Too much weight is applied to the front panel and/or the brim of your hat
Your lettering or design is scrubbed or scratched too harshly